Frequently Asked Questions
How can I start working with you?
Firstly, congratulations on making the decision to get in touch and entrust us with your care. It takes considerable courage to start (or continue) your therapeutic journey.
To make your first appointment you can either book online via our "book now" link or contact us via phone. Booking online is the most efficient way to secure an appointment, as it will show you the up-to-date available appointment times/days in the calendar.
For further questions about the booking process, session cost, and deposits, please see our responses in the FAQs
Do you accept Medicare referrals for the holistic psychology appointments?
Yes, however, you do not need a medical referral to attend treatment appointments. If you wish to claim the Medicare rebate, you must have a valid referral from your GP. The standard Medicare rebate for a 51-60 min session is currently $93.35. Please note the Medicare rebate does not cover the full cost of the treatment appointment. For more information on treatment fees, please read the relevant section in the FAQs.
At times, depending on an individual's circumstances, Medicare may rebate a higher amount ~ however, this information must be discussed between you and Medicare directly ~ your treating practitioner will not know or be able to determine this for you.
Do you charge a deposit to secure appointments?
Yes, for all initial / first time appointments the full session fee is required to be paid up-front to secure your appointment day/time, and for all subsequent sessions a 50% deposit is required at the time of booking to secure your appointment. The reason a deposit is requested is to ensure commitment and fairness in scheduling appointments. By collecting a deposit, we can reserve your dedicated time slot and ensure that it is exclusively reserved for you. This helps in maintaining a smooth and organised schedule for all clients. It serves as a mutual agreement between you and your treating practitioner and demonstrates your commitment to attending the appointment and allows us to allocate the necessary resources, time, and expertise to provide you with the highest quality of care. It also helps to minimise the possibility of last-minute cancellations or no-shows, which can disrupt our practice and prevent other clients from receiving timely treatment.
What are the fees for one-to-one holistic treatment sessions?
At present, we offer a 'pay-as-you-go' fee structure. A single treatment session lasting 60 mins is $196 AUD and a treatment session of 90 mins is $244 AUD. Please be aware that at times our fees may be updated resulting in a slight variation in the information provided in our FAQs. The best way to check is to visit the bookings page and click the "book now" button ~ this will navigate you to the appropriate page with the most up-to-date information.
I have a health-care or pensioners card, do I still pay the full fee?
Yes, at present we provide our services at the fees stated. We understand that financial considerations are a factor in the decision-making process. However, our ultimate goal is to strive to deliver the highest quality of care and dedicate our time, expertise, and resources to each client's well-being. Charging the full fee allows us to maintain the necessary resources and infrastructure to provide a comprehensive and effective treatment experience. We understand that bulk billing may offer financial relief for some clients, however, it comes with significant limitations that impact the level of care and attention we are able to provide. By charging the full fee, we can allocate ample time and attention to each client's session, ensuring a personalised and focused approach that addresses their unique needs and concerns. Additionally, it enables our practitioners to continually invest in their professional development, staying updated with the latest research, techniques, and modalities in order to offer the best possible outcomes for our clients. It also allows us to cover operational costs, administrative tasks, and ongoing practice maintenance, all of which contribute to a smooth and professional therapeutic experience.