Before You Begin Therapy
Frequently Asked Questions
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If You're Still Unsure
Your questions here are welcome, and taking time to understand the process is wise. Therapy begins where you are, and it’s okay to arrive with uncertainty, curiosity, or hesitancy.
If you feel ready to explore support or would like clarity on something not addressed here, you are always welcome to reach out via the online booking platform or email.
When to Seek Immediate Support
In situations of crisis, risk, or immediate distress, please contact 24/7 support services such as:
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1800RESPECT – 1800 737 732
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DVConnect Womensline – 1800 811 811
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Lifeline – 13 11 14
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Kids Helpline – 1800 551 800
These services provide immediate support and safety planning where needed.
Important notice
Please note that DIVE Healing® is not a crisis service and is unable to provide urgent or high-risk care (for example, support for active suicidal thoughts or situations requiring immediate intervention).
Please also note that DIVE Healing® does not provide medico-legal reporting, court reports, family law assessments or reports intended for legal proceedings such as those relating to separation, divorce, parenting matters, or domestic and family violence matters.
Where there are current or active domestic violence concerns, personal safety and appropriate practical support are the immediate priority. Individuals navigating active domestic and family violence situations are encouraged to first seek support through specialised domestic violence services, legal professionals, and/or emergency supports where appropriate. Therapeutic support may then be engaged alongside, or following, the establishment of safety and stabilisation to assist with recovery from trauma and associated mental health concerns.
If you require immediate support, please contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636 (both available 24/7). If you, or someone else is in immediate danger, please call 000 or present to your nearest emergency department.