Firstly, congratulations on making the decision to get in touch and entrust us with your care. It takes considerable courage to start (or continue) your therapeutic journey. To make your first appointment please book online via our "book now" link. Making your appointment via our online booking system is the most efficient way to secure an appointment, as it will show you the up-to-date available appointment times/days in the calendar. If you have a question, please see our responses in the FAQs prior to contacting us to see if it is already answered there. For all other enquires, you may contact us by phone or email (please don't message for appointments via Instagram / Facebook). Thank you.

Yes, however, you do not need a medical referral to attend treatment appointments. If you wish to claim the Medicare rebate, you must have a valid referral from your GP to the practitioner that you wish to seek therapeutic care from. If you are changing practitioners, please note that old referrals will need to be updated with the new practitioners details. The standard Medicare rebate for a 51-60 min Psychology session is currently $96.65 (this is a recent increase of 3.5% from the previous rebate amount). Once we've received your referral, we are able to process the rebate on your behalf on the day of your scheduled appointment ~ please note, rebates cannot be processed prior to your appointment. You may either provide us with a hard copy of your referral on the day you attend your appointment, or you may ask your GP to send a copy to us online/electronically. Please note the Medicare rebate does not cover the full cost of the treatment appointment. For more information on treatment fees, please read the relevant section in the FAQs.

At this stage, we accept referrals for adults only (ie. ages 18 plus) and therapy sessions are conducted in a one-to-one session format (ie. without the attendance of others such as children or spouse). This allows for a highly focused session to take place and also provides the energetic space for the individual to fully express and address what is needed to facilitate transformational change. Working in this way with this intent, also has a healing flow on effect to the dynamics that take place outside of the therapy room eg. with the individual's significant others and/or as they navigate significant change in their lives. Everything is interconnected, nothing is separate. Treatment with the adult individual within a family (eg. the mother and/or primary caregiver), will often also profoundly affect other members of the family (eg. children), and can be deeply healing for them. Time and time again, we have witnessed profound systemic change(s) occur as a result of the adult individual engaged in treatment. As the individual begins to heal old wounds (including intergenerational wounds), and as they shift and harmonise their energetic patterns, beliefs and perspectives ~ they often also experience shifts with those in their bloodline, ancestry, and/or significant other.

At present, a single treatment session lasting 60 mins is $198 AUD and a treatment session of 90 mins is $255 AUD, plus a small *administration fee for processing each payment (more info on this below). Please be aware that at times our fees may be updated resulting in a slight variation in the information provided in our FAQs. The best way to check is to visit the bookings page and click the "book now" button - this will navigate you to the appropriate page with the most up-to-date information. For environmental reasons we've chosen to run a paperless system/practice, therefore any invoices you may require printed in hardcopy are your sole responsibility. Once full payment is completed, an electronic copy of the receipt of payment is sent to you via the email you have provided us with. *We operate on a cash-free premises and kindly request that all payments are made online via the secure payment gateway provided. Please factor in that there is a small administration fee associated with processing each payment (maximum of 1.9% + $1.00), which can also be viewed in the invoice total.

Yes, for all initial / first time appointments the full session fee is required to be paid up-front to secure your appointment day/time. For all subsequent sessions a minimum of 50% deposit is required at the time of booking to secure your appointment. The reason a deposit is requested is to ensure commitment and fairness in scheduling appointments. By collecting a deposit, we can reserve your dedicated time slot and ensure that it is exclusively reserved for you. This helps in maintaining a smooth and organised schedule for all clients. It serves as a mutual agreement between you and your treating practitioner and demonstrates your commitment to attending the appointment and allows us to allocate the necessary resources, time, and expertise to provide you with the highest quality of care. It also helps to minimise the possibility of last-minute cancellations or no-shows, which can disrupt our practice and prevent other clients from receiving timely treatment.

LATE CANCELLATION FEES & MISSED APPOINTMENT POLICY Our goal is to provide quality health care to all our clients/patients in a timely manner. Please be aware of our policy regarding missed appointments. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other clients/patients as well. Appointment Cancellation / Reschedules When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients/patients. In order to be respectful to our other clients/patients, please contact us as soon as you know you will not be able to make your appointment. If cancellation / reschedule is necessary, we require that you call at least 24 hours in advance of your scheduled appointment. Appointments are in high demand, and your advanced notice will allow another clients/patient access to that appointment time. How to Cancel or Reschedule Your Appointment For 1:1 therapy appointments - if you need to cancel your appointment, please call us on (07) 5618 8882 between the hours of 9:00am - 5:00pm Monday to Friday (Brisbane - AEST). If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. You may also email us at support@divehealing.com.au For semi-private group yoga appointments, please use the Momoyoga app to cancel or reschedule your session. Please note that if you cancel within 24 hours of your scheduled session, you understand that this will result in a deduction of a session credit and/or forfeiting that session. Late Cancellations/No-Show Fees A cancellation is considered late when the appointment is cancelled or rescheduled less than 24 hours before the scheduled appointed time. A no-show is when a client/patient misses an appointment without cancelling or rescheduling. In the event of a late cancelation or no show, the deposit you have paid to secure your session time is non-refundable and will be counted as payment of the late cancellation fee. For initial 1:1 therapy appointments and all semi-private group sessions, the full session cost is required to be paid upfront to secure the session time, and it is non-refundable in the event of a late cancellation/no show.

Yes, at present we provide our services at the fees stated. We understand that financial considerations are a factor in the decision-making process. However, our ultimate goal is to strive to deliver the highest quality of care and dedicate our time, expertise, and resources to each client's well-being. Charging the full fee allows us to maintain the necessary resources and infrastructure to provide a comprehensive and effective treatment experience. We understand that bulk billing may offer financial relief for some clients, however, it comes with significant limitations that impact the level of care and attention we are able to provide. By charging the full fee, we can allocate ample time and attention to each client's session, ensuring a personalised and focused approach that addresses their unique needs and concerns. Additionally, it enables our practitioners to continually invest in their professional development, staying updated with the latest research, techniques, and modalities in order to offer the best possible outcomes for our clients. It also allows us to cover operational costs, administrative tasks, and ongoing practice maintenance, all of which contribute to a smooth and professional therapeutic experience.

Thank you for considering our services for your healthcare needs. We strive to provide the highest quality health care in a way that truly benefits our clients, and also supports our practitioners to do their best work . This includes allowing our practitioners to focus their energy and time where it feels truly aligned with them as individuals, and to encourage the 'best fit' between practitioner and client, enabling a more positive therapeutic experience and likelihood of successful treatment outcomes. As much as we would love to help, unfortunately we can't help everyone. Hence, at this time we do not accept referrals of this nature. Whilst we understand the importance of these referrals for individuals, such as those injured at work and in need medical attention - navigating the complex nature of such referrals and associated administrative burden and costs (including medico-legal reporting) can significantly impact our ability to do what we do best, and can negate the timely delivery of effective care to all our clients, ensuring that each client receives the attention and support they need. This decision is rooted in our commitment to prioritise working with our strengths and resources as practitioners, and ensure the seamless delivery of care to all of our clients. We appreciate your understanding, respect, and cooperation.

Navigating legal matters and court can be stressful, and we appreciate that you’ve considered our services for your healthcare needs, however, we do not accept referrals of this nature, and recommend that you seek a practitioner and/or practice that is able to cater to your specific request and/or needs. If you are in significant distress, crisis, or in need of urgent counselling support for Domestic Violence, please contact one of the services providers below, which are available 24/7, 7 days a week: ​ 1800RESPECT (1800 737 732) DVConnect Womensline - 1800 811 811 DVConnect Mensline - 1800 600 636 Sexual Assault Helpline - 1800 010 120 LifeLine - 13 11 14 Kids Helpline - 1800 551 80

Unfortunately, we are unable to provide psychological services to clients who are victims of crime and/or families affected by homicide. We deeply empathise with the challenges and trauma these individuals face, however, our practice is not specialised in offering the specific legal, forensic, and complex trauma management and support that victims of crime often require. Providing psychological care to victims of crime may involve additional unique risks, including 1) Legal Considerations: Involvement in legal proceedings, such as providing court reports or testimony, requires expertise in forensic psychology that falls outside our scope of practice. 2) Resource Allocation: Victims often need access to multidisciplinary services, including crisis intervention, legal aid, and support groups, which are better facilitated by specialised agencies. To ensure that victims of crime receive the care they deserve, we recommend reaching out to the following organisations in Queensland, that are equipped to provide tailored support: Specialist services for families affected by homicide: Queensland Homicide Victims Support Group is available 24 hours by phoning 1800 774 744. They provide: statewide specialist support to people who have experienced a homicide in their family. Information about the what to expect during the investigation and subsequent trialinformation about handling media enquiries. Victim Assist Queensland: Victim Assist Queensland provides assistance with financial support and referrals. Phone: 1300 546 587, Website: www.qld.gov.au/victimsassist. Victim Support Services: VictimConnect provide a free and confidential services to all victims, including specialist counselling and case management to help with the practical impacts of violent crime. They are available 24 hours a day. Phone: 1300 318 940. DVConnect can help Queenslanders find pathways to safety, away from domestic, family and sexual violence. Assistance includes emergency transport and accommodation, safety planning, crisis counselling, intervention, information and referrals. They are available 24 hours a day. Phone: 1800 811 811. 1800RESPECT is the national domestic, family and sexual violence counselling, information and support service. Call 1800 737 732, text 0458 737 732, online chat 24/7. Video call is available Monday to Friday 9am-5pm AEST. The Domestic and Family Violence Portal has information about services supporting people experiencing domestic and family violence (DFV). Queensland Health Victim Support Service (QHVSS) is a free, state-wide service for you or your family, if you have been a victim of personal crime by a person with a mental illness or intellectual disability. QHVSS provides free counselling, support and information before, during and after Mental Health Court. QHVSS has offices in Brisbane, Townsville and Cairns.